Maintaining a safer world.
Today and for the future.

Keep your entrance control solutions working better for longer

Gunnebo Entrance Control maintenance services give you confidence in providing dependable safety and security to your people, your vistors and your assets.

A tailored suite of care packages, complemented by fast response repairs in the rare event of downtime, ensures you can trust in your investment in Gunnebo Entrance Control solutions to support your access control policies. All services are delivered by engineers certified focused on safety and consideration, minimising disruption and protecting your reputation. And with an extensive network of support staff on call 24/7, you can be assured that help is simply a call away.

Browse our service agreement benefits and then let’s talk.

Avoid downtime that impacts safety – and damages your reputation

Expertise

An industry-renowned Service Team of highly skilled and experienced technicians with unrivalled knowledge of your Gunnebo Entrance Control solution. ready to ensure your systems receive the best care possible.

Timely Maintenance

Protect your valuable investment in your access control strategy with regular maintenance keeping your entrance control solutions working better for longer. Our Service Team is dedicated to providing timely and efficient maintenance services, minimising disruptions to your daily operations.

Safety First

Minimal disruption and risk to people is paramount while maintinaing your solution. Our Service Team is trained to relevant safety standards and regulations, giving you peace of mind and safeguarding your brand reputation.

Optimal Performance

A Gunnebo Entrance Control solution maintained correctly provides optimal performance – for longer. Our Service Team is unmatched in fine tuning and calibrating your systems to deliver smooth operation with efficient energy usage. Reducing downtime,  enhancing user experience and improving your sustainability.

Scheduled Maintenance

Prevent unforseen downtime impacting your entrance controls. We work closely with you to develop a scheduled maintenance plan that resolves issues, with visits at times that fit best with your operations. Ensuring that your user experience a smooth, fully functioning systems that keeps them safe and secure.

What you can expect

Thorough Assessments

Service Team leave no stone unturned when inspecting your entrance control solution. In-depth assessments detect potential issues before they escalate into significant problems. It’s a proactive strategy that stamps out unforeseen breakdowns and costly repairs.

Transparent Reporting

After every maintenance visit to your sites you receive a detailed report of the work carried out. Each report contains comprehensive information covering condition of your systems and any recommendations for improvement. Giving you a 360 view and and valuable insight for full control of your installations.

Priority Response

Sometimes, even a Gunnebo Entrance Control solution develops an issue. As a valued maintenance contract customer, you can rest easy with the assurance of priority response times for your calls. So, if anything ever goes wrong, our Service Team is on the way to remedy the situation.

Dedicated Support

Our customer support team is on hand for any help, whenever you need it. From operating queries, amending maintenance visits, asking for technical advice or request urgent emergency assistance, our team is ready to make sure you get the support you need.

Continuous Improvement

We are driven to delivering the very best customer experience of out support services. And your feedback helps to keep us constantly improving. With your help we contoinuously fine-tune our products and services, resulting in an ever-better experience for you and and your business.

Our maintenance services are available in three tiers to suit your needs. Choose from simple reactive care package through to a comprehensive level of support to meet the most exacting standards. Every level is delivered by the most experienced and highly trained engineers you will find. And with their commitment to safety, you can be assured your entrance control will be inspected and diagnosed with safety first to your people and property.

Bronze


The essential services for good solution health, with preventative maintenance and emergency support

  • Annual preventative maintenance visit(s)
  • Full technical support
  • Preferential rate for non-warranty parts
  • Preferential rate for callouts

Silver

Enhanced care for your installation, incorporating reactive labor and preventative maintenance

  • Annual preventative maintenance visit(s)
  • Full technical support
  • Reactive service labor
  • Preferential rate for non-warranty parts
  • Priority response time for reactive calls

Gold

The premium support level where you receive preventative and reactive service with spares included

  • Annual preventative maintenance visit(s)
  • Full technical support
  • Reactive service labor
  • Replacement of faulty parts, parts included
  • Priority response time for reactive calls

All packages come with a choice of SLA:

• 24 Hour response (Mon-Friday 9-5pm) • 4 Hour response (Mon-Fri 9-5pm) • 4 Hour response (24 hours a day 7 days a week)*

TAKE THE NEXT STEP

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