Bristol Airport

Bristol Airport approached Gunnebo Entrance Control for an innovative, efficient solution for controlling the flow of passengers into security control.

Background

To decrease the processing times to get passengers into the airside lounges, whilst preventing passenger stress and allowing passengers  more time in duty free. Rationale: airports are fined if the processing is  too long and duty-free is a big additional revenue stream for airports.

It was also important to be able to measure passenger queuing times and to record their patterns of movement in order to establish efficient  logistics. The information is also necessary to optimize the location  of  different service facilities and exits at the airport.

Solution

Gunnebo Entrance Control and ICTS  Europe, both  leading providers of security  systems to the aviation industry, joined forces to provide an innovative and effective pre-security solution to speed up the processing time to get passengers airside at Bristol Airport. Gunnebo provided  nine  lanes of high-security and high-capacity Speed Gates (SpeedStile FP)  which  were integrated with ICTS’s Queue Management System, “SmartQ”.

Client Business Benefits

After check-in, passengers at Bristol Airport scan their boarding cards in the queue management system, SmartQ, which can read different types of card (magnetic strip, bar code, etc.). SmartQ logs the time of arrival, validates each passenger’s boarding pass and routes them to a certain lane. The database matches the time and location of each passenger to estimate and display accurate queuing times through the terminal. Queue times are combined to provide a complete picture of terminal operations, delivering detailed, real-time statistics on every journey and queue in the airport.