Bristol Airport

Bristol Airport approached Gunnebo Entrance Control for an innovative, efficient solution to control the flow of passengers into security control.

Background

To reduce processing times for getting passengers into the airside lounges while preventing passenger stress and allowing them more time in duty-free shopping. Airports face fines for excessive processing times, and duty-free shopping is a significant additional revenue stream.

It was also important to measure passenger queue times and record movement patterns to establish efficient logistics. This information is essential for optimizing the location of service facilities and exits throughout the airport.

Solution

Gunnebo Entrance Control and ICTS Europe, both leading providers of security systems to the aviation industry, joined forces to deliver an innovative and effective pre-security solution to speed up passenger processing at Bristol Airport. Gunnebo provided nine lanes of high-security and high-capacity Speed Gates (SpeedStile FP), which were integrated with ICTS’s Queue Management System, “SmartQ.”

Client Business Benefits

After check-in, passengers at Bristol Airport scan their boarding cards in the SmartQ queue management system, which can read various card types (magnetic strip, barcode, etc.). SmartQ logs the time of arrival, validates each passenger’s boarding pass, and routes them to a specific lane. The system’s database matches the time and location of each passenger, estimating and displaying accurate queue times throughout the terminal. Queue times are aggregated to provide a comprehensive overview of terminal operations, delivering detailed, real-time statistics on every journey and queue throughout the airport.